Patient Reference Group

Our patient reference group is now open to all patients registered at Clapham Road Surgery. To make your view heard please see the notice board in the waiting room area.

Aims and Objectives

By working together and understanding the needs of the surgery and the patients, we aim to:

  • Learn more about our patients experiences.
  • Make sure services are designed and adapted to respond better to our patients needs.
  • Tap into the enthusiasm and energy of our patients to make long-term improvements.
  • Develop and encourage closer relationships between staff and patients.
  • Promote patient education.
  • Improve the quality of care we provide.
  • Identify ways of meeting patients needs more appropriately.
  • Be able to use information provided by patients to help make improvements.
  • Make sure changes make sense to those that are affected by them.

Please Note

The patient refernce group is not a forum to voice formal complaints or grievances. Complaints need to be handled via the complaints process at the surgery.

Patient Reference Group members are recruited to represent the wider views of patients registered at Clapham Road Surgery,  not solely the views of the individual.

Patients and carers and their future care and treatment by the surgery/NHS will not be affected by their involvement in this piece of work.

To view the full terms of reference please click here

ADDRESS
Clapham Road Surgery,
46-48 Clapham Road,
Bedford, MK41 7PW

Phone: 01234 357143
Fax: 01234 345902
email: enquiries@claphamroad-bedford.nhs.uk

OPENING TIMES
Monday 08:00 - 19:00
Tuesday 08:00 - 19:00
Wednesday 08:00 - 19:00
Thursday 08:00 - 19:00
Friday 08:00 - 19:00
Saturday -closed-
Sunday -closed-